![]() Until recently, we were able to retain the links for longer than 30 days. This information can be found on our website and help pages. We are sorry to hear that your files were not saved from the Digital Download link! We try to make this information clear at the time of purchase, that the links are temporary and only guaranteed for 30 days. I have my invoice and copies of emails back and forth if you need them. ![]() This has been a horrible experience and a ripoff! all they send me is a questionnaire survey on how their customer service agent did!. My final communication with them was to request a full and total refund. 1) I stated to them I would not be paying ANYTHING out of pocket for their mistakes! and have repeatedly ask for a conversation and or call with a supervisor but they do nothing to contact me. ![]() So I was told I would need to ship back my photos AND PAY FOR THE SHIPPING! and they would do the order over. I got touch with Legacybox support the first week in April to report this and they have given me nothing but the run around with back and forth emails requiring "more information" until finally they proposed to replace the USB stick but they no longer have the files digital files. It was a few weeks past that before I popped the completed usb stick they sent me into the computer. Lat year, on September 04, 2202, I purchase a digitizing package of family photos from Legacybox ( # ORDER *******) It wasn't until February 2023, I believe, when I received the return product. They suggested gifting this, $581.72, to someone but I have no one to do that, so basically, the full amount of money is lost. My email was at about 31 days, just 1 day over! However, they steadfastly refused any refund. However, this 30 day refund period was not clearly stated originally. I received a terse response that they have a 30 day deadline and refused to refund any money. I then sent an the email dated July 1 requesting a full refund and that I was not going to send any types in. They did all the tapes in 10 days with good quality. Since mine were irreplaceable, I did more research and found a local company here in Atlanta that would do it. But before sending the video tapes in, I did more research and found many reviews where they had lost or damaged tapes, or taken many months (more than 3 months) to perform the Digitization and the persons never received their tapes or the digitized copies. This company required the customer to purchase in advance for the full price, which I did. Several of the people in those videos are deceased now so if the tapes are lost no replacement is possible. This involves an order to ********* to digitize VHS video tapes of old home movies which are now irreplaceable.
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